Our aim is to deal with your complaint fairly, consistently and in a timely manner. We will acknowledge your complaint within 2 working days.
We aim to respond to your complaint within 20 working days. Sometimes our investigation may take longer because we may need to:
– Obtain a copy of the report or questionnaire from the office dealing with your claim
– Obtain information from the functional assessors or other employees involved
If we find any inaccuracies on your report, we will notify the office dealing with your claim. It is for the Department for Communities (DfC) to decide whether our findings change their decision about your benefit entitlement.
The Health Assessment Advisory Service cannot change the decision of DfC on your benefit or request a new assessment.