If you’ve not been able to find the answers to your questions in our FAQs, please contact Capita using one of the following channels:

Personal Independence Payment (PIP)

Online

You can contact Capita quickly and easily via our online enquiry form.
Remember, do not give us any personal information, such as your date of birth or National Insurance number.

For queries related to PIP please use the form below. We may make contact with you by telephone to confirm your request.

All the fields marked * are mandatory.

Remember not to provide any information such as your NI number. You can provide us with a reference number or application number.

Phone

You can call Capita between 8am - 8pm, Monday to Friday and 9am - 5pm Saturday. Someone else may call for you, but they will need to have your National Insurance number.

0808 178 8116

Video relay service

If you are a British Sign Language user, contact Capita using our video relay service.

connect to BSL interpreter

Text relay service

If you have speech or hearing difficulties, you can also use the text relay service on 18001 0808 178 8116 (use with NGT or Relay UK apps).

Email

You can email our team directly via contactusNI@capita-pip.co.uk

Post

If you would rather contact Capita by post, please use this address:
Capita HAAS, PO Box 393, Darlington, DL1 9UL

How to make a comment or complaint about our service

We are responsible for the consultation process. This includes arranging and carrying out face-to-face, telephone and video consultations. Please tell us if you are unhappy with any part of our service so we can try to put it right. This helps us to understand what we are doing well and where we need to do things better.

You can contact Capita by any of the contact methods above or use the dedicated channels listed below:

Email: complaintsNI@capita-pip.co.uk
Post: PIP Complaints, PO Box 325, Darlington, DL1 9PH

Employment Support Allowance (ESA), Universal Credit (UC) and other benefits

Phone

If you have any questions, please contact Capita on

0800 072 0398 (ESA and UC) 
0300 046 1895 (Other benefits)

Our lines are open Monday to Friday from 8.30am to 5pm.

Post

If you would rather contact Capita by post, please use this address:

Capita HAAS, Metropolitan Building, 1st Floor, 29-31 Alfred Street, Belfast, BT2 8ED

Complaints

Write to us

You can email Capita at: lot5.BelfastCustomerRelationsTeam@haas.dfcni.gov.uk

Alternatively you can write to us at:

Customer Relations Team, Metropolitan Building, 1st Floor, 29-31 Alfred Street, Belfast, BT2 8ED (ESA and UC)

Capita HAAS, Metropolitan Building, 1st Floor, 29-31 Alfred Street, Belfast, BT2 8ED (Other benefits)

 

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