If you’ve not been able to find the answers to your questions in our FAQs, please contact Capita using one of the following channels:
Online
You can contact Capita quickly and easily via our online enquiry form.
Remember, do not give us any personal information, such as your date of birth or National Insurance number.
For queries related to PIP please use the form below. We may make contact with you by telephone to confirm your request.
All the fields marked * are mandatory.
Phone
You can call Capita between 8am to 8pm, Monday to Friday and 9am to 5pm Saturday. Someone else may call for you, but they will need to have your National Insurance number.
0808 178 8114 (England and Wales)
0808 178 8115 (Welsh line)
Video relay service
If you are a British Sign Language user, contact Capita using our video relay service.
Text relay service
If you have speech or hearing difficulties, you can also use the text relay service on 18001 0808 178 8114 (use with NGT or Relay UK apps).
You can email our team directly via contactus@capita-pip.co.uk
Post
If you would rather contact Capita by post, please use this address:
Capita HAAS
PO Box 307
Darlington
DL98 1AB
How to make a comment or complaint about our service
We are responsible for the assessment process. This includes arranging and carrying out face-to-face, telephone and video assessments. Please tell us if you are unhappy with any part of our service so we can try to put it right. This helps us to understand what we are doing well and where we need to do things better.
You can contact Capita by any of the contact methods above or use the dedicated channels listed below:
Email: complaints@capita-pip.co.uk
Post: PIP Complaints, PO Box 325, Darlington, DL1 9PH
Phone
For any enquiries or help completing your ESA50 or UC50 questionnaire, please contact Capita on:
0800 072 0222 (England and Wales)
0800 072 0226 (Welsh Line)
Our lines are open 8am to 8pm Monday to Friday and 9am to 5pm Saturday
Text relay service
If you have speech or hearing difficulties, you can also use the text relay service on 18001 0800 072 0222 (use with NGT or Relay UK apps).
Email Capita:
lot2.CustomerRelations@haas.dwp.gov.uk
Write to Capita:
Alternatively you can write to us at:
ESA Complaints, PO Box 325, Darlington, DL1 9PH
