The Government provides a range of benefits for people who are out of work or unable to work due to a long-term health condition. The Department for Work and Pensions (DWP) requires health information about people who are claiming benefits.

Capita carries out Health Assessment Advisory Service assessments on behalf of DWP. The purpose of the assessment is to understand how an individual's health condition or disability affects their ability to work. 

After the assessment, DWP makes the decision as to whether the individual will receive any benefits. 

All of our healthcare professionals have at least two years' post-qualification experience, are registered with their respective Medical Body and are approved by DWP

Watch this DWP video on YouTube:  Work Capability Assessments (British Sign Language)

Your assessment

We always aim to carry out a professional assessment, making it clear what you can expect from us and what you need to do in return. We will do our best to make our service easy to use, we will listen to you and make sure you feel comfortable.

Key things to remember:

  • The Capita healthcare professional assessing you does not decide whether you will get ESA. This is done by DWP using your assessment report and any other evidence you have supplied.
  • We know that for some this can be a stressful process and we encourage you to bring someone along with you to the assessment.
  • Assessments usually take around an hour. If you need a break at any point, please let the healthcare professional know.
  • If your appointment is face-to-face or over the telephone, you can ask to have your assessment recorded.  

If you are not happy with DWP’s decision, you can ask for them to relook at your case. Visit GOV.UK (www.gov.uk) for more information on Mandatory Reconsiderations.

Health Assessment Advisory Service provided on behalf of Department for Work and Pensions