It takes a dedicated team to help us deliver the Health Assessment Advisory Service (HAAS) on behalf of the Department for Work and Pensions (DWP) in the Midlands and Wales, and in Northern Ireland for the Department for Communities (DfC).
Offering career progression and supporting our employees’ development is important to us, so several of our specialist roles are often filled by internal promotion. These include roles in clinical governance, clinical training, escalation management, quality assessment and service improvement because these roles require or benefit from previous experience as a clinician or functional specialist.
This page provides information on opportunities that we regularly recruit for that are vital to helping us deliver HAAS, but don’t require you to have previous experience as a healthcare professional.
Find out more about our enquiry centre advisor roles by watching this video ⤴
Enquiry centre advisor
Part of our customer service team based in Belfast, as an Inbound Enquiry Centre Advisors you’ll provide a high-quality advice service by telephone. You’ll speak to new and existing claimants of Personal Independence Payment (PIP) who are looking to place a new claim or are already receiving the Disability Living Allowance (DLA) and are at the point of renewing their benefit. You’ll resolve both simple and complex issues for a range of customers as well as completing administrative tasks.
Watch the video or read the transcript below
Essential skills and experience
You’ll need to have:
- excellent communication and listening skills
- polite, professional, empathetic and a problem-solver
- strong time management and organisation skills
- high attention to detail and accuracy with data inputting
- adaptable to changing environments and flexible to support your team
Essential skills and experience
You’ll need to have:
- Proven track record of building, developing, and managing small to medium size teams (up to 20 people)
- Team leadership, coaching and performance management experience
- Demonstrable planning, motivational and organisational skills
- Ability to work in a high-pressure environment, managing detailed operational deliverables, meeting targets and business plans
- Ability to develop and deliver presentations to direct reports and stakeholders
- Strong analytical skills – familiar with MS Office, particularly Excel/Word and PowerPoint
Apply
Apply online through our recruitment system
Screening
Discuss the role with our recruitment team
Interview
Complete face to face or virtual interview
Pre-employment screening
Complete our standard pre-employment screening checks
Onboarding
Submit your employment documents and join the team
